Reference

Legal terms for your account

Before you open your account, this page sets the rules for access, identity checks, data use and contact rights on hokipo.

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hokipo Legal terms for your account
CONTACT PATHS

How to contact us on legal matters

If you need help with a legal request, we route it from the channel tied to your account so the right team can verify it. Keep your registered mobile number and email ready, and send only the details needed for the change you want. For access questions, corrections or a file request, the fastest path is the in-account chat; for formal requests, use the email listed in the footer.

Team online

In-account chat

Open chat from your account and send the issue from the email tied to your profile. We use it for access questions, correction requests and wallet checks, and we keep the thread inside your account until the case is closed.

Legal email

Use the address in the footer for formal requests. Add your registered name, mobile number and the change you want, so we can verify the request and reply through the same contact without delay.

Secure upload

If we ask for a document, upload it only through the secure form inside your account. Do not send it on open channels; that keeps the file linked to the right request and reduces handling mistakes.

DATA PRACTICE

How we handle records and requests

We handle legal requests with the same account controls we use for security. Session logs, cookie settings and payment records help us verify changes, spot misuse and answer disputes.

Data handling

We store only the details needed to keep your account working, verify transactions and answer a legal request. We avoid collecting extra fields unless a feature, a support case or local law asks for them, and we review access when you change devices.

Cookies

Cookies help us remember your language choice, session status and device safety checks. You can clear them in your browser, though some pages may ask you to log in again after that.

Login safety

Use a private password and keep your mobile number current. If a login looks unusual, we may pause the session and ask for another check before showing wallet or account changes.

Retention

We keep payment, support and access logs only as long as needed for legal duties, security checks and dispute handling. After that, records are removed or anonymised where the law allows, or when a live case does not need them.

Change requests

If you need a correction, send the exact field and the updated detail from the contact path tied to your account. We may ask for a matching document before we edit it, so the change matches your record exactly.

Escalation path

When a request needs extra time, we explain why inside your thread and tell you what comes next. For formal matters, use the footer address so the right team can track it until the case is closed.

Common questions on legal terms

These questions cover how access, records and contact requests work on hokipo. The answers below reflect the way we handle data and account changes for India, while still following local law wherever your account is used. If a request needs documents or a second check, we will say so in your account thread and keep the conversation there until it is closed.

Yes. Send the request from the registered account path and say whether you want a copy, a correction or a removal check. We will confirm what can be shared or changed under local law.

A pause can happen when a region rule, identity check or account safety flag needs attention. We will show the next step in your account and ask you to reply from the registered contact details.

We use cookies to keep your session active, remember your settings and reduce repeat checks on the same device. You can clear them in your browser, though that may log you out.

A document may be needed when a name match, withdrawal check or correction request needs proof. Upload it only through the secure form inside your account so the file stays linked to the right case.

We keep records for the period needed for security, dispute handling and legal duties. After that, we remove or anonymise them where the law allows and where a live case does not require them.

Use the contact path tied to your account and send the exact field plus the updated detail. We may ask for a matching document so the change matches your record exactly.

Formal requests go to the address in the footer, then the right team routes them by topic. If more checking is needed, we keep the reply in your account thread so you can follow it.

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